Introduction
At Flowsultants Ltd ("we", "us", or "our"), we are committed to protecting your personal information and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal data when you interact with us, including when you use our website or services.
1. Who We Are
Flowsultants Ltd is a UK-based consulting firm providing strategic, operational, and growth advisory services to digital agencies. For data protection purposes, we are the “data controller” of your personal data.
2. What Personal Data We Collect
We may collect and process the following personal data:
- Identity Data: Name, title, job role
- Contact Data: Email address, phone number, business address
- Technical Data: IP address, browser type, operating system, and usage patterns via cookies
- Marketing Preferences: Your preferences in receiving marketing communications
- Any Other Data you choose to provide to us via forms, emails, or meetings
3. How We Use Your Personal Data
We only process your personal data when we have a lawful basis to do so.
The purposes for processing include:
- To provide and manage our consulting services
- To respond to inquiries and communicate with you
- To send relevant updates or marketing (with your consent)
- To maintain business records and comply with legal obligations
- To improve our website experience through analytics and feedback
4. Lawful Bases for Processing
We rely on the following legal grounds:
- Performance of a Contract – where processing is necessary to deliver our services
- Legitimate Interests – to improve our services, secure our systems, or communicate with clients
- Consent – where you’ve opted into marketing or cookies
- Legal Obligation – to comply with legal or regulatory duties
5. Data Sharing
We do not sell or rent your personal data. We may share your information with:
- Professional advisers (e.g. accountants, legal counsel)
- Service providers (e.g. email or CRM platforms) under appropriate data processing agreements
- Regulatory bodies, if required by law
6. International Transfers
We do not routinely transfer personal data outside the UK. If we do, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).
7. Data Retention
We only retain your personal data for as long as necessary for the purposes it was collected, including to satisfy legal or accounting requirements. For example:
- Contact and business data: up to 6 years after the end of our relationship
- Website analytics data: up to 12 months, anonymised where appropriate
8. Your Data Rights
Under UK GDPR, you have the following rights:
- To access your personal data
- To request correction of inaccurate data
- To request erasure ("right to be forgotten")
- To restrict processing
- To object to processing (especially direct marketing)
- To request data portability
- To lodge a complaint with the Information Commissioner’s Office (ICO) – www.ico.org.uk
9. Cookies
Our website uses cookies to improve functionality and gather analytical data. You can manage your cookie preferences through your browser settings or through our cookie banner on the site. For full details, see our Cookie Policy.
10. Security Measures
We apply appropriate technical and organisational safeguards to protect your data, including secure servers, access controls, and staff confidentialityagreements.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites. Please review their privacy policies before providing personal information.
12. Changes to This Policy
We may update this privacy policy from time to time. Any significant changes will be notified via our website or email. Please check this page periodically.
13. Contact Us
If you have questions about this policy or wish to exercise your rights, please contact:
Data Protection
LeadEmail: neil@flowsultants.com
Address: HQ - Rayleigh, Essex,United Kingdom
